Terms and Conditions
Terms and Conditions of BOCAS AMAZING
BOCAS AMAZING is a tour operation company in Bocas del Toro, Republic of Panama. The company has a website owned by BOCAS AMAZING TOURS, S. A. (here in after BOCAS AMAZING) that is dedicated to managing the booking and sale of excursions on the different islands of the Bocas del Toro archipelago.
BOCAS AMAZING is also registered in the Register of Travel Agents administered by the National Directorate of Tourism, being authorized to provide tourist services.
BOCAS AMAZING is responsible for and operates on the following domain names:
www. bocasamazingtours. com. pa
In addition, BOCAS AMAZING has its commercial offices (which is usually the starting point of the tours) in the Province of Bocas del Toro, Isla Colón, Calle Primera, Facing the Police.
This text contains “Terms and Conditions”, to which access to the BOCAS AMAZING site by any individual who occasionally, frequently, or permanently accesses and/or uses it (hereinafter the “User/s”).
All the terms contained in this document, together with the General Conditions of the Tourist Services Contract, the details of the services to be provided, the transport tickets, the service orders (vouchers), the invoices issued and any other document containing specifications about the trip, will form the travel contract.
ACCEPTATION
The Administration of BOCAS AMAZING reserves the right to demand that each user, accept and comply with the terms included here as a necessary condition for access, permanence and use of the Site or that they wish to purchase in our commercial offices.
In this sense, any person who wishes to access and/or use the Site may do so subject to the provisions set forth here, together with any additional or accessory guidelines issued by the Administration of BOCAS AMAZING, made known to Users through the Site; and those arising from the different local and national legal regulations whose application is applicable.
Visitors who do not accept, do not agree with, or do not comply with the provisions indicated in the preceding paragraph, will not be authorized to access and use the Site, and must interrupt browsing on it, and refrain from re-entering, and/or making any transaction, or making use of the Site in any way.
The terms and conditions contained in this instrument shall be understood as an integral part and shall apply to all operations carried out or carried out through the Site, between visitors “Users” and the Administration of BOCAS AMAZING, or by any of the other companies or companies whose products or services are offered on the Site, which will hereafter be referred to as indistinctly as “tourism service providers”, “undertakings”, “supplier” or “supplying undertaking. ”
In addition to these Terms and Conditions, each service or product may provide, where appropriate, specific terms and conditions, to which those who make use of such services or purchase such products shall be subject. Such documents may supplement, amend or delete part of the provisions herein. Acceptance of the particular terms and conditions relating to each service or product offered is an essential condition for its contracting through BOCAS AMAZING.
User Status.
(a) Personal information
For the purchase of the tourist package (s), the User must provide complete information about their identity, postal address and contact telephone number, contact address, among others.
(b) Legal capacity of users.
Access to and use the services included in BOCAS AMAZING may only be granted to those who, in accordance with the legislation in force in their place of residence, can validly give their consent to the conclusion of contracts. Those who, according to the law in force, do not have such capacity, may use the site only through their legal representatives, who will be held liable for all acts performed for the benefit of the incapable persons under their charge.
In the event of acting on behalf of a legal person, the User must have sufficient authority to contract on behalf of the entity invoked and to bind it under the terms of this document. If the User does not have such powers, or acts in excess of them, it shall be understood that he/she has also committed himself/herself personally.
Services offered by BOCAS AMAZING
Within the Site, the User may hire among other activities: private and collective tour services, shuttles (transport from Bocas Town to different destinations), recreational activities for tourists, such as canopy, surfing or scuba lessons among others.
Prices, availability, conditions of service, promotions and offers, relating to a particular service, may vary from site to site. BOCAS AMAZING makes every effort to keep up-to-date and up-to-date the data relating to each product and/or service, however, insofar as the suppliers are third parties external to BOCAS AMAZING, it may be the case that a supplier changes the characteristics of some of its product/s or service/s, and delays in communicating this circumstance to BOCAS AMAZING. ING. For this reason, the consultation information provided by BOCAS AMAZING on its site, should be used only as a complementary reference guide, and the user must in all cases confirm the data displayed on the Site by contacting BOCAS AMAZING directly.
Operation of the Website
(a) Procedure for making enquiries or requests for quotations:
The User will have the possibility to make requests for enquiries or quotations on the various tourist services offered. To make a query or request for quotation, the User must complete the enquiry form available for each service, entering all the information requested in it, such as the date of travel, number of persons, details of accompanying persons, etc. Once the form has been completed, and after having read and accepted the specific conditions of each of the reserved services, the User must send the request for consultation or request for quotation by pressing the send or accept button that will be displayed on the screen of your Internet browser.
Once BOCAS AMAZING receives the inquiry or request for quote, it will process the order within 48 hours. And you will respond by email or telephone to the inquiry or quote.
Once the passenger agrees with the quotation received by the company, the process can be continued by booking and/or purchasing via telephone, email or directly on the website.
(b) Procedure for making reservations:
The User will have the possibility to make bookings on the various tourist services offered. To make a reservation request, the User must complete the reservation form available for each service, entering all the information requested in it, such as travel date, number of persons, identity details of accompanying persons, etc. Once the form has been completed, and after having read and accepted the specific conditions of each of the reserved services, the User must send the reservation request by pressing the send or accept button that will be displayed on the screen of your internet browser.
Once BOCAS AMAZING receives the reservation request, it will process the order within 48hs. and inform the User by email or telephone of the confirmation of availability on the requested date, as well as the amount to cancel to make the reservation effective.
The reservation will not be considered made until BOCAS AMAZING receives the cancellation of the amount of the booked tourist package.
When the reservation order has been paid in full to BOCAS AMAZING, it will remain valid and will assure the User of the availability of the service reserved. The validity of the reservation will be subject to the actual contracting of the service. In the event of a change in the dates or modalities of the services contracted, the CUSTOMER shall be entitled to consume the value of the reservation for a maximum duration of one year. It is important to note that rates are subject to change and will be adjusted to the value of the service at the time you use it and will not be allowed to use services or tours on offer.
In all cases BOCAS AMAZING may request proof or back-up information confirming the cancellation of the amount of the reservation. Failure to provide supporting documentation or information within the deadlines stipulated by the administration may be grounds for cancellation of the booking.
(c) Currency of payment
All payments due under the contracted services shall be made in the equivalent amount in the currency of the Republic of Panama.
(d) Invoicing:
Once the User has paid for the services contracted, BOCAS AMAZING will issue the corresponding invoice.
General conditions of the tourist services contract
A) REQUIREMENTS AND PAYMENTS:1) The price and/or reservation of the services that make up the package are subject to change without prior notice when there is a change in the services, changes in the costs or in the exchange rates foreseen, for reasons not attributable to the parties. 2) The final confirmation of the respective services and prices will occur with the issuance of the corresponding invoice.
B) On the website, each product or tour has a description stating what it includes.
C) LIMITATIONS TO THE RIGHT OF PERMANENCE:The company reserves the right to make the tour leave at any point of the tour any passenger whose conduct, mode of action, state of health or other serious reasons cause danger or inconvenience to the other travellers or could jeopardize the success of the tour or the normal course of the tour.
E) DOCUMENTATION: It is the inexcusable responsibility of the passenger to have the personal documentation required by the authorities.
F) CANCELLATIONS: 1) In case of withdrawal, the refund of the same will be subject to the following conditions:
– Cancellation with more than 20 days notice:
If the cancellation is made 20 days before the date of the booked service, 100% of the reservation will be refunded.
–Cancellation between 5 and 19 days in advance:
If the cancellation is made between 5 and 19 days before the date of the booked service, 85% of the reservation will be refunded. The CUSTOMER may choose to reschedule the service with a maximum of 1 year and using 100% of the reservation, provided that there is availability on the proposed date. The CUSTOMER must choose one of the options described above.
–Cancellation between 2 and 4 days in advance:
If the cancellation is made less than 4 days before the date of the booked service, 50% of the reservation will be refunded. The CUSTOMER may choose to reschedule the service with a maximum of 1 year and using 100% of the reservation, provided that there is availability on the proposed date. The CUSTOMER must choose one of the options described above.
–Cancellation less than 48 hours in advance:
If the cancellation is made less than 48 hours before the date of the booked service, the CUSTOMER will not receive a refund of the reservation, without the right to reschedule the tourist service.
G) TRANSPORT:All tourist packages are by means of water transport (boats) with capacity varying between 13 and 25 passengers (depends on the capacity of the boat). The delivery and use of lifeguards is mandatory. In the event that a user ignores or makes negligent use of the lifeguard, BOCAS AMAZING shall authorize the termination of the service for non-compliance with the security regulations established in the Republic of Panama. In this case BOCAS AMAZING will not refund any amount. BOCAS AMAZING disclaims any criminal, civil or administrative liability for the omission and negligence in the use of the lifeguard by the user. The user also releases from any responsibility for small, serious or fatal accidents that occur during the crossing or journey due to natural phenomena or inclement weather.
H) TRANSFER AND TRANSFER: the right conferred on the client by the contract of tourist services may be assigned or transferred to other persons up to 10 days before the date of departure. In cases where passengers are of different ages (older and younger), the price will be adjusted according to the fare. In all cases of assignment or transfer, the company may receive a surcharge of 10% of the agreed amount, for management and administrative expenses.
I) LIABILITY: The company expressly declares that it acts as an intermediary in the reservation or contracting of the various services linked and included in the respective tour or reservation of services: restaurants, means of transport or other providers. :
The Panama Travel
Restaurant Yarisnori
Restaurant Recipe Michila
Red Frog Beach Club (Canopy)
Mouths Divers (Scuba)
Yacht or Catamaran Tours
Ebike (bike rental)
Other
J) ALTERATIONS OR MODIFICATIONS:
1) The company reserves the right, for technical or operational reasons, to alter totally or partially the daily ordering and/or services that make up the tour, before or during the execution of the tour.
2) The company may cancel any tour if there are any circumstances that put the life or health of the users at risk.
4) Once the journey has commenced, the suspension, modification or interruption of services by the passenger for personal reasons of any kind shall not give rise to any claim, refund or refund.
Period of validity of the offer and price.
The prices of products and services available on the Site, as long as they appear on the Site, shall only be valid and applicable on the Site, and shall be subject to change. The management of BOCAS AMAZING may change any information contained on this site, including information related to products, services, prices, stocks and conditions, at any time and without prior notice.
Intellectual Property
The contents of the web pages relating to the services of BOCAS AMAZING, as well as information; trademarks; trade names; designations; data; texts; graphics; images; designs; photographs; audio; videos; logos; icons; programs; databases; and files, are the property of BOCAS AMAZING, or of the supplier companies, and are protected. by the law of copyright, trademarks, patents. The misuse and reproduction of these contents in whole or in part is prohibited, unless expressly authorized in writing by BOCAS AMAZING
Contact information
For the purposes that users may contact the Administration of BOCAS AMAZING, communications addressed to: azizi@bocasamazing. com will be considered valid.
Notifications and communications sent by BOCAS AMAZING to the e-mail address or that which appears as the address or e-mail address of the sender shall be considered effective and fully valid.
Jurisdiction and Applicable Law
This agreement shall be governed in all respects by the laws in force in the Republic of Panama. Any dispute arising out of this Agreement, its existence, validity, interpretation, scope or performance, shall be submitted to the ordinary courts with appropriate jurisdiction.
